| |
|
ORDER OPTION SUMMARY |
|
| |
|
|
|
| MAJOR CREDIT CARDS : |
|
* Credit cards purchases are limited to on-line transactions or FAX and
mail orders only. Visa, MasterCard and American Express Cards
are processed by Chase Paymentech |
|
| |
|
|
|
| ORDER ONLINE : |
|
* Fast, Secure and Easy
to Use. Available 24 Hours. Prompt Order
Acknowledgment. |
|
| |
|
|
|
| ORDER BY FAX : |
|
* FAX: (214) 283-2586
Use our Online FAX and Mail Order Form.
Visa,
MasterCard, or American Express payment must accompany your order. |
|
| |
|
|
|
| ORDER BY MAIL : |
|
* Use our Online
FAX and Mail Order Form.
Mail your order with a check, money order, or your Visa, MasterCard,
Discover or American Express info, to: |
|
| |
|
|
|
| |
|
Static-ESD |
|
| |
|
1131
S. Airport Circle, Suite 140 |
|
| |
|
Euless, TX
76040 |
|
| |
|
ATTN.: Sales
Department |
|
| |
|
|
|
| PURCHASE ORDERS : |
|
* If you are an authorized
representative of a business or school, please
contact us by phone, FAX or e-mail to arrange terms. |
|
| |
|
|
|
| |
|
|
|
| |
|
TERMS AND CONDITIONS OF SALE |
|
| |
|
|
|
| PAYMENT : |
|
* We honor Visa, MasterCard,
Discover and American Express Cards when
presented in accordance with site instructions. |
|
| |
|
|
|
| |
|
* We accept mailed checks but we reserve
the right to withhold merchandise
shipments until checks have cleared.
Money Orders mailed in US Funds
will ensure prompt shipment. |
|
| |
|
|
|
| |
|
* Prices are subject
to change without notice. |
|
| |
|
|
|
| |
|
* Refunds will be made in the
customer's *manner of payment*, i.e. credit card
account debit or bank
check, for Static-ESD approved returns and items sold out
or no longer
available. |
|
| |
|
|
|
| CANCELLATIONS : |
|
* For orders of our
standard advertised stock items, please call us as soon as
possible if you wish to cancel your order. If your order has
already shipped, we
can not refund your shipping costs.* Cancellation of orders for
goods (either non-stock items, or stock items of
unusually high quantities) which must be specially acquired by Static-ESD for a
specific customer (special orders) will not be accepted once the
order is
processed.
Cancellation of all returnable orders may be subject to a
**restocking
charge** of 15% of the value of the order.
* Some special order products listed on this
website may be brightly and
obviously labeled "NON-CANCELABLE and NON-RETURNABLE.
Static-ESD
honestly and openly presents such products as special order and
NON-CANCELABLE, NON-RETURNABLE. In such case, if an
order is
placed for such an item, the customer assumes all risk of
suitability of the
product for the customers intended purpose. Cancellations and/or
returns of these products subsequent to the placement of the order
will
NOT be accepted after the order is processed. |
|
| |
|
|
|
| SHIPPING : |
|
* Static-ESD's standard shipments
are made via UPS.
Other shipping methods are available to
choose from at additional
customer cost. UPS will not deliver
to P.O. Box addresses;
customer will pay additional shipping and handling
charges for any
returned products, or any shipments returned to us as
"undeliverable".
Canadian customers, please allow an additional 5 to 10 days
for your
shipment to clear through Canadian Customs Service. |
|
| |
|
|
|
| |
|
* All International
Orders (outside the U.S. or Canada) |
|
| |
|
International shipping rates vary greatly. Please contact our
sales dept. to place international orders.
When doing so, please provide
desired item(s) and quantity, and destination address details. We
will be happy to respond with specific quotes using several
shipping
options for international customers to choose from. Then, if
you tell us
which of our quoted shipping options you prefer to use, your
selected
"custom" international shipping method can then be added to our
on-line shopping cart system for your payment by credit card
without the need for international phone calls. Payments
must be made
in US funds only. |
|
| |
|
|
|
| RETURNS : |
|
* Orders from USA and
Possessions |
|
| |
|
All damaged goods
delivered to the Customer must be reported to
Static-ESD within 7 days of
customer receipt. Static-ESD will
restore/replace damaged item(s) to
original condition. |
|
| |
|
|
|
| |
|
* All International Orders |
|
| |
|
Uninsured Orders:
Static-ESD will replace damaged items at nominal
charge. We generally include insurance costs with
international shipping
quotes and ship international orders with insurance. |
|
| |
|
Insured Orders:
Static-ESD will restore/replace damaged item(s) to
original condition. |
|
| |
|
|
|
| |
|
* The Customer is responsible
for shipping charges for all returns unless
specifically authorized to
ship at factory expense. |
|
| |
|
|
|
| |
|
* Before shipping or returning
any material for any reason, contact
Static-ESD by e-mail, fax or US Mail
for factory authorization to Ship.
Identify customer name and address,
reason for return and detail item
symptoms if being returned for technical
support. Static-ESD will furnish
shipping authorization and shipping
directions if appropriate. |
|
| |
|
|
|
| |
|
* All product returns must be
authorized by Static-ESD before shipment;
under no circumstances will
returns be accepted if not pre-authorized.
Reference Authorization to Ship
details above. |
|
| |
|
|
|
| |
|
|
|
| |
|
PRODUCT SPECIFICATIONS |
|
| |
|
|
|
| CONFIGURATIONS : |
|
* Specifications are subject to
change; we strive to continually improve
and update our products.
Static-ESD reserves the right to use
substitute material to replace items
that are out of stock or discontinued
with parts of an equivalent nature. |
|
| |
|
|
|
| |
|
* Static-ESD will include
appropriate documentation and/or other
technical support to insure the user has adequate assembly or user
instructions. |
|
| |
|
|
|
| |
|
* All Static-ESD Brand
product contents
include the following items: |
|
| |
|
|
|
| |
|
* All
ordered new and
functional items |
|
| |
|
* Clear, concise,
illustrated assembly instructions (where applicable) |
|
| |
|
* Packing List |
|
| |
|
* All other brand products marketed and
sold by Static-ESD will include materials
and documentation as furnished by the tool or product manufacturer.
|
|
| |
|
|
|
| |
|
PRODUCT GUARANTEE |
|
| |
|
|
|
| |
|
* All Static-ESD products
meet advertised factory specifications. If you
determine that you can not
safely or successfully use an item you
purchase from us, you may return it in
its original shipping condition
for a credit in manner of payment* (less
your packing and shipping
charges) under the Product Guarantee Refund Policy. Items may not be returned
under the Product Refund Policy
once the product has been used or after
any internal sealed packaging
has been opened. |
|
| |
|
|
|
| |
|
* All returns made under the
Product
Refund Policy must be made within 30 days
of original purchase. |
|
| |
|
|
|
| |
|
* Refunds under the
Product
Refund Policy are subject to "as shipped"
restrictions; i.e. no instructions or pieces missing or
modified; no signs of use or
wear, product package contents complete and
intact as originally shipped from
Static-ESD.
Restocking charges** may
apply. |
|
| |
|
|
|
| |
|
* Static-ESD reserves the right
to refuse a return if materiel is not in "as
shipped" condition. |
|
| |
|
|
|
| |
|
* Customer is responsible for
shipping charges for all returns. Just as if returning a
product to any other store, the customer is responsible for the
safe return of the
product. |
|
| |
|
|
|
| |
|
* All returns must be
authorized by Static-ESD before shipment; under no
circumstances will
returns be accepted if not pre-authorized.
See returns
Section details. |
|
| |
|
|
|
| |
|
* There is a limited warranty
on all of our products. |
|
| |
|
|
|
| |
|
* All Static-ESD products are
new and factory tested.
Static-ESD products use
standard production quality materials from known and
regular suppliers. All
Static-ESD products have been demonstrated to
work as advertised if used
correctly for its intended purpose. |
|
| |
|
|
|
| |
|
* If a customer
encounters a problem during normal use of an Static-ESD item,
it
can be returned to our Technical Department for examination
and
repair or
replacement. |
|
| |
|
|
|
| |
|
* If a problem is
determined to be a factory fault, it will be repaired or replaced at
factory
expense. If the problem is determined to be customer error, or caused
by
customer damage or mis-use, any repair/replacement will be at the
customers expense.
Repair charges will be furnished for Customer
authorization before
non-warranty work is completed. Diagnosis of the
Static-ESD Technical Department is final. Please allow a minimum of 6
weeks for examination and/or repair. |
|
| |
|
|
|
| |
|
* All returns must be
authorized by Static-ESD before shipment; under no
circumstances will
returns be accepted if not pre-authorized. See
returns
Section for Details. |
|
| |
|
|
|
| ONLINE HELP : |
|
* Questions can be directed to
our Technical Department by e-mail to
support@static-esd.com . |
|
| |
|
|
|
| |
|
|
|
| |
|
GENERAL INFORMATION |
|
| |
|
|
|
| INQUIRIES : |
|
* Should you have any questions
on the Terms and Conditions outlined
above, please direct them to
sales@static-esd.com . |
|
| |
|
|
|
